The customer support team operates through multiple channels to assist with account issues, payment queries, technical problems, and general betting questions. Representatives provide service in both English and Swahili, with response times varying by contact method and inquiry complexity.
Available 24/7 through the website and mobile app. Average response time under 2 minutes. Most efficient method for urgent issues like failed deposits or account access problems. Supports both English and Swahili conversations.
Send detailed inquiries to support@ajebetkenya.com. Include your account username, phone number, and relevant transaction IDs. Responses typically arrive within 6-12 hours during business days, longer on weekends.
Call 0743 369318 between 9 AM and 10 PM EAT daily. Suitable for complex issues requiring verbal explanation. Representatives can guide you through processes like KYC verification or bonus activation.
Message +254 743 369318 for text-based support. Share screenshots of errors or transaction confirmations directly. Operating hours match phone support: 9 AM - 10 PM EAT.
Reach out via Facebook, Twitter, or Instagram direct messages. Public posts receive responses within 2-4 hours. Private issues handled through DMs to protect account confidentiality.
Ring Rd Kilimani, Nairobi. Office visits by appointment only; contact support to schedule. Bring government-issued ID for security verification before discussing account matters.
The support team handles inquiries across several categories. Account verification issues typically resolve within 24-48 hours after you submit required documents. Deposit problems related to M-Pesa often stem from incorrect phone number entry or insufficient funds; double-check transaction details before contacting support.
Withdrawal delays beyond stated processing times warrant immediate contact. Provide your transaction reference number and withdrawal amount when inquiring. Bonus-related questions should reference specific promotional terms—support staff cannot override published wagering requirements but can clarify confusing conditions.
Technical issues like login failures or app crashes require detailed information. Specify your device type, operating system version, and exact error messages. Screenshots accelerate troubleshooting by giving support agents visual context. Betting disputes must be reported within 24 hours of settlement; include bet slip ID and explain the discrepancy clearly.
| Live Chat | 1-3 minutes (24/7) |
| 5-15 minutes (9 AM - 10 PM EAT) | |
| Phone | Immediate (9 AM - 10 PM EAT) |
| 6-12 hours (business days) | |
| Social Media DM | 2-4 hours (daily) |
| Document Verification | 24-48 hours |
Response times increase during peak periods, typically weekday evenings (6 PM - 10 PM EAT) when betting volume peaks. Complex issues requiring backend investigation take longer than standard account questions. Escalated complaints reach senior support within 48-72 hours if initial resolution attempts fail.